Take your organization to the next level.
“Listen, Listen, Listen … responding comes only after listening.”

Be Helpful | Provide Championship Customer Service

Course Description

“The customer’s perception is your reality.” Let’s make sure we like our reality!

Sometimes pleasing the customer can become a seemingly impossible task. What do you do when internal customers are acting like the world’s coming to an end, and they need help now! How do you prioritize your next steps with an external customer? How do you serve the customer while creating a new timeline? Is it possible to deliver bad news just as effectively as good news? Sometimes all we have to do is break down the task and what seemed impossible is now possible.

Overview of the Model

  • Gain understanding
  • Quickly prioritize
  • Remain Adaptable
  • Effectively communicate

Course Outcomes

This course will help you:

  • Learn about prioritizing action steps and how to focus on the right things at the right time.
  • Explore how to communicate effectively with every type of customer.
  • Create a new way of focusing on getting the right information in the hands of the right people at the right time.