Challenging Conversations

Course Description

“The power of “yes”, and …”

People are people, and challenging conversations are inevitable. Sometimes people are difficult! When difficult conversations become filled with conflict it’s even greater challenge. Everyone handles conflict differently. The SDI assessment helps make us aware of our conflict sequence. That is how we lead when things are going well and how we lead when things aren’t going well. This course bridges Emotional Intelligence and the SDI assessment together to provide a practical, personal and effective approach to every conversation that some would call crucial.

Course Outcomes

This course will help you

  • Learn the difference in how you respond to challenge and conflict.
  • Explore how to navigate challenging conversations while improving the relationship.
  • Create a personalized plan on how to navigate conflict in a healthy way based on your conflict sequence.

Course Length

  • This course is delivered in a half-day or full-day format.